You've decided to implement communication skills training. Maybe it’s part of a specific talent development strategy, or perhaps communication issues have been a continual challenge, dragging down productivity, collaboration, trust, customer service ratings or any of a number of critical business functions that we can’t afford to be struggling with in today’s fast-paced, complex environment.
Don’t waste your money.
That’s not to say communication skills training isn’t valuable. The bottom-line impact of communication breakdowns in the workplace has been well documented. The problem is, many companies waste the investment because their approach misses the mark, or the conditions aren’t in place to support it—or both.