We Stand with our Black Team Members, Clients and Thinkers

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[This post is an email that we sent to our clients on June 4, 2020.]

We felt it was important to reach out to you right now, as you are probably feeling a range of emotions in response to the horrific deaths of George Floyd, Breonna Taylor, and other people of color. We are, too. This grief is becoming all too familiar.

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How Will You Adapt? Cognitive Diversity And The “Next Normal”

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The impact of COVID-19 on our ways of working has been staggering. The most obvious, the shift to remote work, has impacted organizational cultures and employee engagement almost overnight. Beyond remote work, it has accelerated a number of key future of work trends, in some cases irreversibly. In the years to come, it will continue to reverberate in the ways we collaborate, balance our career and family obligations, and think about our teams and organizations. 

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Introducing the “Next Normal” Productivity Grader

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The shift to pandemic-related uncertainty and distributed work caught a lot of teams unprepared. By now, most have adjusted to the basics of remote work – spending most of your days on video calls and chat with your team, but have you asked yourself whether—and how—you could be doing things better than you were before disruption? 

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Adapting to Uncertainty

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This blog post is a brief excerpt from our latest white paper on adapting to uncertainty. The full piece can be found here.

It is no surprise that in the face of today’s constant volatility and uncertainty, agility is frequently cited as one of the most important attributes for leaders to be successful in growing organizations. Yet most managers and leaders have not been prepared or trained for how to deliver this agility, especially in a crisis. It’s one thing to have reactively put things into place in response to a new reality, often with a lag that creates competitive disadvantages. It is another to think about what’s next in the midst of a crisis and stay ahead of change, rather than chasing after it.

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4 Steps to More Effective Virtual Communications

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In some form or fashion, working virtually has quickly become the reality for most of us today. And whether you’re working with colleagues, customers, vendors or others, there are more tools and apps than ever to help you collaborate across any distance, whether it's across the country or even across the globe.

But no matter how many tools and devices you have, effective collaboration still comes down to how effectively the parties communicate with each other. Particularly when you don’t always have the advantage of visual cues, tone of voice, or cultural nuances, the chances for miscommunication are high.

Here are 4 steps for making sure your communications get across in the way you intended, no matter what technology you use (these can even useful for when you’re communicating in person):

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What We All Need When Facing Change

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For the past few months I’ve been focusing on creating products for our customers to help them understand and adapt to change. The challenge is that change isn’t going to stop for any of us, so the best we can do is learn how to adapt as quickly as possible. Inspirational blogger and author Seth Godin might say it’s more about responding and less about reacting. When we respond we are present and can take action, but when we react we resist, complain, and get stuck. And that’s exactly what happened to me and my cat this week.

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